Refund Policy

At Rendera Skin, we stand behind our products and want you to feel confident in every purchase. Please review this policy carefully before placing an order.

Order Cancellation

All orders are processed quickly to ensure fast delivery. Once an order is placed, it cannot be canceled or modified, so please double-check your items, quantities, and shipping details before completing your purchase. If you need assistance with an order, contact us at hello@renderaskin.com and we will do our best to help.

Returns

We offer a 10-day return window from the date your order is marked as delivered. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

To start a return, email us at hello@renderaskin.com. We will provide return instructions and the return address. All returns must be approved before shipping — unauthorized returns will not be accepted. Return shipping costs are the responsibility of the customer.

Damaged Items

If your order arrives damaged, contact us at hello@renderaskin.com within 10 days of delivery and include photo evidence of the damage. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process the refund on their end. Original shipping costs are non-refundable.

Restocking Fee

Approved returns may be subject to a 20% restocking fee, deducted from the refund amount.

Incorrect Address Policy

Customers are responsible for entering accurate shipping details at checkout. Rendera Skin is not responsible for packages lost or returned due to an incorrect address provided by the customer. If an order is returned to us because of an incorrect address, a 15% restocking fee will apply and original shipping costs will not be refunded.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. Rendera Skin is not liable for packages that are lost or stolen after delivery has been confirmed.

Allergic Reactions

We are unable to offer refunds for adverse skin reactions. Full ingredient lists are provided on every product page — please review them carefully before purchasing, and perform a patch test before first use.

General Conditions

Reshipped orders are not eligible for return or refund. All returns are reviewed on a case-by-case basis, and we reserve the right to deny returns that do not meet the conditions of this policy.

Subscriptions

Subscriptions must be canceled before the next billing date. If a cancellation is requested after billing has occurred, that cycle's order will still ship as scheduled. All future shipments will be canceled going forward.

Promotions and Free Gifts

Promotional offers are limited to one free item per order. We reserve the right to adjust orders that exceed this limit.

Shipping Protection

Shipping protection fees are non-refundable once an order has been processed. Shipping protection covers packages that are lost or damaged during transit only.

30-Day Money Back Guarantee

For first-time purchases, we offer a 30-day money back guarantee. To qualify, the product must be returned within 30 days of delivery, with reasonable use permitted. Photo evidence may be requested as part of the claim. Customers are responsible for return shipping costs. We reserve the right to deny claims in cases of misuse or abuse of this guarantee.

Policy Updates

Rendera Skin reserves the right to update this policy at any time. Changes take effect immediately upon posting to this page.

Contact

For any questions about this policy, contact us at hello@renderaskin.com.